How can i a adjusting SLAs for peak hours, lunch breaks, or outages.
Answered
How can I adjust SLAs for peak hours?
Best answer by Larissa Alberti
Hey
Larissa here from Intercom Support.
I’m afraid it’s not possible to adjust SLA for peak hours or lunch breaks. You can, however, pause your SLAs whenever needed.
We do offer a SLA time adjustment, but it’s only for when the ticket state is “waiting on costumer” or the conversation is snoozed, as you can see on the screenshot below 👇
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/853c3d99-1f7a-41e7-94d5-7f7cafbaeabb.png)
If you want to know more about how set SLAs for conversations and tickets, I’d recommend that you have a look at this article.
I hope this helps!
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