Hey there!
I am onboarding my team of admin and clinical members to Intercom. They’ve been using Gmail and Google Voice to interact with patients, but we will making the full switch to Intercom soon.
What are ways to help introduce them to using Intercom? I know this will take lots of practice to get used to, as it’s more of a muscle memory concept. But has anyone in here seen great success using certain internal communications with your teams when going through the onboarding steps? I know they are very nervous, and I’d like to make them feel as comfortable and empowered to use this as quickly as possible.
Any advice appreciated!
Thank you!