Hello! Despite going over all the settings as noted in some of the existing FAQs such as: https://www.intercom.com/help/en/articles/8124534-how-to-use-pdf-file-content-with-fin, I still can’t get FIN AI to search through or pull answers from a PDF file I have uploaded. The upload went smoothly and within minutes was deemed good to go by the system (and it’s just a short document.) Anyone have any idea why this isn’t getting going? FIN does pull from a couple of URL links we provided, just not a PDF. Thanks in advance.
Answered
PDF file is still not getting pulled into AI chatbot- any suggestions?
Best answer by Larissa Alberti
Hey
Larissa here from Intercom Support.
We would need to have a closer look at the PDF and the conversation where you believe Fin should have used content from the PDF to reply to customers.
We will reach out to you directly via our Help Center to troubleshoot this.
In the meantime, have a great day!
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