Hi All,
I’m wondering if there’s a report we can generate to see how many unique users sent us messages?
I want to compare adoption between 2022 and 2023.
Your help putting this together would be appreciated.
Thanks!
Michael
Hi All,
I’m wondering if there’s a report we can generate to see how many unique users sent us messages?
I want to compare adoption between 2022 and 2023.
Your help putting this together would be appreciated.
Thanks!
Michael
Best answer by aykut.aydin
Hey
The best option to achieve this would be via CSV Export. In this way, you can export your conversation data in CSV format and then remove the duplicate user ids or emails to make sure you have the count of unique users that reached out to you,
Regarding how to export conversations via CSV, please see this article. Please note that CSV exports will only contain the last 2 years. To get older conversation data, you can consider using our REST API. For this, you will need your dev team’s involvement on your end though.
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