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Hyperlinks in conversations sent via email are not opening


Hi there,

Starting from today, hyperlinks within conversations sent via email are not opening. When checking in element inspector, the targets are “_blank”:

When opening the raw email, the links are there, so we can use that in the meantime.

Links in conversations sent via the messenger widget are working as expected, so it’s only affecting emailed conversations.

Thanks for looking!

Best answer by Jacob Cox

Hi @AndyVerdy,

You should be able to control this setting in your Email Settings menu (see screenshot).

 

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4 replies

Forum|alt.badge.img
  • Connector
  • 9 replies
  • February 9, 2024

Intercom disabled links due to an increase in phishing attempts. I requested they re-enable them for our account, which they did. So, going forward, links in emails work again..

 

I assume you can do this as well if you are ok with taking on this risk (our team is ok with that because it would simply be too disruptive not to have clickable hyperlinks for our workflows).


  • Author
  • New Participant
  • 1 reply
  • February 12, 2024

Thank you Diana! I will get in contact to get this re-enabled.


  • New Participant
  • 1 reply
  • April 24, 2024


i have the same issue starting from today


Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • May 4, 2024

Hi @AndyVerdy,

You should be able to control this setting in your Email Settings menu (see screenshot).

 


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