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Several Users experience "There was a problem starting this conversation, please try again"

  • April 4, 2024
  • 1 reply
  • 100 views

I am wondering why this error would occur for different users attempting to send messages via Intercom Chat to different customers. Trying to find out some troubleshooting steps for our end-users getting this error when messaging customers. 

 

 

Best answer by mateusz.leszkiewicz

Hi Christopher, It’s Mat from the Support Engineering Team 😀

There might be several reasons behind that error, Can you please reach out to us via Messenger in your workspace and we will investigate this for you?

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1 reply

mateusz.leszkiewicz
Intercom Team
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Hi Christopher, It’s Mat from the Support Engineering Team 😀

There might be several reasons behind that error, Can you please reach out to us via Messenger in your workspace and we will investigate this for you?


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