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Using Scribe in Intercom?

  • April 10, 2024
  • 1 reply
  • 121 views

Has anyone ever successfully integrated a Scribe (scribehow.com) into an Intercom knowledge article?  I can use HTML but I’d rather it have the look and feel of an embed snippet.

Best answer by aykut.aydin

Hey @Gina Maynard 

 

There is currently no option to embed Scribe’s snippet into an Intercom article, as it is not supported. So this would be a feature request at the moment. I have just submitted this internally on my end, hopefully our team can consider adding a support for this in the future! It would also be a great idea to post this on our Product Wishlist page if you’d like.

 

At the moment, as you said, you can potentially use HTML as can send a certain HTML content by using our Article API like shown here.

 

Hope this clarifies your question!

 

 

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aykut.aydin
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  • Customer Support Engineer
  • 104 replies
  • Answer
  • April 18, 2024

Hey @Gina Maynard 

 

There is currently no option to embed Scribe’s snippet into an Intercom article, as it is not supported. So this would be a feature request at the moment. I have just submitted this internally on my end, hopefully our team can consider adding a support for this in the future! It would also be a great idea to post this on our Product Wishlist page if you’d like.

 

At the moment, as you said, you can potentially use HTML as can send a certain HTML content by using our Article API like shown here.

 

Hope this clarifies your question!

 

 


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