Anyone found a way of auto notifying a “user” in the system via a note in a conversation for customers they may care about. We have the odd use-case where specific types of conversations or companies/users are of interest to users, but I have not been able to add users to automation workflow.
EG. Keywords are of interest to a particular user and we let them know automatically via tags?
Use Case below, I tested using Owner Name from Salesforce (via native and ETL source) and @mentions do not work.
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