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Conversations participated in per active hour (Does Calls get included?)

  • May 13, 2024
  • 1 reply
  • 20 views

Hey Gang!

I need to clarify- does conversations participated per active hour also include the calls taken by a teammate?

I am assuming yes as generally a call is linked to a conversation.

TAI!
Jessie

 

Best answer by Jennifer K

Hi @Jessie7213 

Jennifer here from Intercom

Yes, you can filter by Channel for Phone Calls to see this stat if they have added an internal note or replied to a customer following the call 😀

Hope this helps!

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Jennifer K
Intercom Team
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  • Intercom Team
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  • May 13, 2024

Hi @Jessie7213 

Jennifer here from Intercom

Yes, you can filter by Channel for Phone Calls to see this stat if they have added an internal note or replied to a customer following the call 😀

Hope this helps!


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