I’m struggling to find a way to base a workflow on the brand in a multi-brand workspace. I can see the Conversation Attribute “Brand” differentiates but it’s not showing as an option to base a workflow on.
Has anyone managed to do this without referencing URLs or am I missing something obvious here?
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Multi-brand workflows - based on Conversation Attribute
Best answer by Joseph G11
Hey Dan Kavanagh!
Joseph here, it’s currently not possible to target the “Brand” conversation attribute. This is a limitation with the “Brand” attribute itself. So the workaround that you’ve already discovered would be the best route to go here!
I’ve passed on feedback before that our customers would like to see the ability to target and use the “Brand” attribute more dynamically so I’ll do that again for this post 👍
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