We have our chats set up with a workflow, however for some reason the chats are closing after a while not giving us a chance to see if first to respond at a later time. We have to watch our closed tickets to find them and reopen them.
Is there a way we should be setting this up to allow those chats to stay in an open state until we respond and close them on our end?
Thanks in advance! Appreciate your assistance and insight on how to ensure they stay open.