In this example (Excel report), the comment 'Simplicity' comes from a user Fábio with ID '4740'.
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/ca536ed5-8709-4741-94df-62ce842f30f0.png)
However, in Intercom, we have a different username and domain with the same ID.
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/bdc014c1-afa9-44a1-832b-160bd40250e9.png)
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/ddb3ebc1-abd9-4e85-899f-3cda8ba9656e.png)
Yesterday, during the review of the May comments, we noticed 4 cases with this issue. Can you fix the problem or provide me with a correct Excel report?