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Darshan Hiranandani : Have there been any updates regarding the ability to merge tickets?

  • September 19, 2024
  • 1 reply
  • 29 views

Hi Team,

I am Darshan Hiranandani, have two different tickets that address essentially the same issue, and I would like to merge them into one. I’m wondering if the feature to merge tickets has been developed or if it’s planned for future updates.

If anyone has insights or updates on this, I’d appreciate your suggestions or ideas on how to handle this situation in the meantime.

Thank you!

Best,
Darshan Hiranandani

Best answer by Ebenezer.Laleye

Hi @darshanhiranandani ! Ebenezer here from Engineering Support👋.

This feature hasn’t been fully rolled out yet, it’s currently in the beta phase and is being tested out!

If you write into us with this request we might be able to add you to this beta.

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  • Intercom Team
  • 187 replies
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  • September 25, 2024

Hi @darshanhiranandani ! Ebenezer here from Engineering Support👋.

This feature hasn’t been fully rolled out yet, it’s currently in the beta phase and is being tested out!

If you write into us with this request we might be able to add you to this beta.


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