Skip to main content
Answered

News item is missing as filterable content type for Proactive Support

  • November 4, 2024
  • 6 replies
  • 47 views

Under Proactive Support you have all your messages and I can filter on content type. However, News item is the only content type I cannot seem to filter on.

Best answer by mateusz.leszkiewicz

HI @Moneybird Partners It’s Mat from the Support Engineering Team 😀

The News item is indeed not listed as a filterable content type for Proactive Support,
To organize and filter your messages in Proactive Support, you can use various filters such as content type, audience, people type, state, sender, tag, subscription type, date, and series. However, the News item does not appear to be an available option in the list of filterable content types provided in the public knowledge base passage. This suggests that you may not be able to filter by News item directly within the Proactive Support feature as of the information provided.

View original
Did this topic help you find an answer to your question?

6 replies

mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

HI @Moneybird Partners It’s Mat from the Support Engineering Team 😀

The News item is indeed not listed as a filterable content type for Proactive Support,
To organize and filter your messages in Proactive Support, you can use various filters such as content type, audience, people type, state, sender, tag, subscription type, date, and series. However, the News item does not appear to be an available option in the list of filterable content types provided in the public knowledge base passage. This suggests that you may not be able to filter by News item directly within the Proactive Support feature as of the information provided.


Okay that doesn’t help me. So could Intercom add that? Or can you tell me another way to get an overview of all news items?


mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

To see all the News Items you’ve created you should click a content type button instead of Filters.
 

 


I was talking about the content type button in my original question. The News items options is not there:

 


mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

Hi @Moneybird Partners

It might be due to the fact that the News Items are not included in your plan. Please reach out to us via Messenger in your workspace to ask about this addition to your subscription.


Okay, that may be. Very confusing, because the other content types I cannot access do show up in the dropdown.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings