Under Proactive Support you have all your messages and I can filter on content type. However, News item is the only content type I cannot seem to filter on.
News item is missing as filterable content type for Proactive Support
Best answer by mateusz.leszkiewicz
HI
The News item is indeed not listed as a filterable content type for Proactive Support,
To organize and filter your messages in Proactive Support, you can use various filters such as content type, audience, people type, state, sender, tag, subscription type, date, and series. However, the News item does not appear to be an available option in the list of filterable content types provided in the public knowledge base passage. This suggests that you may not be able to filter by News item directly within the Proactive Support feature as of the information provided.
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