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how do i update relationship attributes between intercom objects?

  • December 12, 2024
  • 1 reply
  • 21 views

I’m referencing this API documentation https://developers.intercom.com/docs/references/unstable/rest-api/api.intercom.io/data-attributes/updatedataattribute for updating data attributes -

1. is it possible to use APIs to update relationship attributes between different standard intercom objects (contact, conversation, ticket)?
2. is it possible to use APIs to update relationship attributes between standard intercom objects (e.g. contact) and custom objects?

Best answer by Jacques Reynolds

Hi ​@Glen Coco 👋 Jacques here from Support Engineering!

Are you referring to Reference attributes for custom objects? Currently, it isn’t possible to do this with our API even on the Unstable version! This is a great idea though! So I’ll definitely flag this and forward it to our Product team as a feature request on your behalf! :)

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Jacques Reynolds
Intercom Team
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Hi ​@Glen Coco 👋 Jacques here from Support Engineering!

Are you referring to Reference attributes for custom objects? Currently, it isn’t possible to do this with our API even on the Unstable version! This is a great idea though! So I’ll definitely flag this and forward it to our Product team as a feature request on your behalf! :)


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