When the Create Jira Issue automation is completed the Intercom ticket will not link to the Jira ticket. The Custom Action log shows a successful action and the objects look like they have been correctly mapped. However, the Jira for Tickets inbox app highlights an error saying ‘try again later’. When I try and manually link an existing tick (or the ticket that was created through the Custom Action), the app shows 1 ticket found, but no option to link the tickets.
In all app documentation, images of the workflow builder show only one jira_issue_key mapping after completion of the action. But my workflow shows 2 instances of the object mapping. I’m not sure if this is causing the issue, but I don’t see why there would be a reason to map the jira_issue_key twice.
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/346eb103-834d-40af-91bb-e9a4c658cce5.png)
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/e9d1b90e-18c3-4b06-a9cc-6552b8e82e98.png)
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/2d542117-305a-406e-b615-e8bf786a6b26.png)