Hi Intercom,
We're building tools to help our team manage help center content more efficiently, but we've encountered a discrepancy that's causing some challenges.
Currently, the article ID returned through the Articles API (/articles
endpoint) doesn't include the activeContentId
required in the Intercom app URL for editing articles. For example:
- API response article ID: 10515400
- Required activeContentId in URL: 11181100 (e.g. https://app.intercom.com/a/apps/ej501111/knowledge-hub/all-content?activeContentId=111811--&activeContentType=article&editorMode=view)
This means we can't programmatically generate direct links to the article editor in the Intercom app using the data from the API response.
Request: Could you consider adding the activeContentId
to the API response? This would allow us to generate accurate deep links to articles in the Intercom app editor, making it much easier for our team to quickly access and edit specific articles.
Current API response:
{ "id": "10515400", "type": "article", "workspace_id": "ej501111", ... }
Proposed addition:
{ "id": "10515400", "active_content_id": "11181100", // New field "type": "article", "workspace_id": "ej501111", ... }
This would help teams like ours create more efficient workflows for content management within Intercom.
Thanks,
Simon