Hey there,
It appears that for, Google Ads only where we have auto-tagging, our utm_source/campaing & medium are not being filled resulting in null values being very high for conversion source. My theory is that this is because it is hashed into the GCLID.
How can we ensure that the correct source and campaigns are being sent to Intercom?
Thanks!
Sam
How to see Google Campaigns that are auto tagged in utm_campaign/source/medium
Best answer by mateusz.leszkiewicz
Hi
You can start by ensuring that you’ve installed Intercom and Google analytics correctly on your website.
Just to be sure we're on the same page, could you take a look at the article below in case you haven't seen it already?
https://www.intercom.com/help/en/articles/908965-track-conversions-and-clicks-with-utm-parameters
If you done everything right and it is still not working correctly, please reach out to us via Messenger in you workspace for additional help and thorough investigation.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.