Hello, I was wondering if there is the possibility that when a client selects the option "talk to an agent" or "i need more help" in my resolution bot I can determine to which team that conversation should be assigned since in my company we have 3 different teams.
Best answer by Nathan Sudds
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+4
See this article for more details, how that happens may depend on if you have the bot inbox enabled or not but either way it should work if I'm understanding your request correctly.
Here's the link again
Let me know if this helps!
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