3 new features to improve activation on your public Intercom app

Hey partners :wave:t3:

We have some exciting new early access features for your Intercom App Store listings which we’re shipping today, and will help you to activate and retain more customers for your app :rocket:

Help customers get started with the Start Guide :dart:

Show customers how to set up and use your app after installing it by providing them with step-by-step guidance in the new Start Guide section of your app listing. To fill out your Start Guide, simply open your Developer Hub and go to Test and publish > Start guide in the left hand menu. Take a look at our guidelines doc for tips on writing your guide and an easy-to-use template.

Answer customer questions faster by adding your support email to your listing :love_letter:

Enable customers to easily reach out to your team if they have questions about setting up or using your app by linking directly to your team’s support email from your app listing. Plus, show your team’s avatars in your listing to make it feel more personal. To add your support email and team avatars, go to Test and publish > App Store listing in your Developer Hub and fill out the “Support email address” and “Workspace avatars” sections.

Reactivate customers with the Health Check :hospital:

Automatically notify customers when their app isn’t working properly (e.g., they haven’t finished setting up the app, or their subscription has lapsed) and guide them in fixing the issue by adding a Health Check for your app. This will send customers an email when their app is not functioning and direct them to a customizable message on your app listing, where you can provide further details on the problem and how to solve it. Follow our guide to implement your Health Check.

As mentioned, we’re giving partners early access to these features and will announce them to customers in the new year. To be included in the customer announcement, please update your app and listing by January 17.

Let us know any thoughts or feelings you have and thanks from all here at Intercom!

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