About the Team Inbox category

Under this subtopic you can discuss questions and use cases for team inboxes in Intercom. Here are a few examples of how you might want to use teams:

  • New lead? Assign pricing related conversations to the sales team
  • Bonjour! Assign conversations in French to a group of French speakers
  • Request for event sponsorship? Pass along the conversation to the marketing team

You can also check out articles related to your team inboxes here: