We have a simple usecase. We want the user to click on a tooltip in our app, and we want an Intercom Article to open somewhere, on that page.
If it opens in the messenger which is present, that’s great, if we are allowed to open an iframe of some kind and load it that way that is great as well, but from what we see, and from what’s recommended by the support, we are left with the solution of scraping the content on our own, which I am not sure would be advised as best practice.
So here are a couple of questions that would be great to clarify.
Why can’t articles be accessed via external iframes?
Via at least whitelisted domains if content security is a concern.
Why isn’t there a public API for obtaining the content of articles?
When it’s obvious there is a private one.
Why isn’t there a JS method to open an article in the messenger on demand?
When it’s obvious that function exists in the messenger based on the behavior of user clicking an article in the conversation.
This carries a lot of value for us as we certainly don’t want to maintain separate support resources on same topics and are forced to open new tabs in various flows, which leads to abandonment of user flows.