App "excerpt" on push notifications


Is there a way to hide/change the app excerpt on the push notification message? I think that in the example below the text the user writes should be more than enough and having [App: App Name] in the notification is unnecessary.



Hey @marino - no way to hide it currently. We wanted to give context that an app is present in a message as the text may not always relate or make sense without noting this.

Nice feedback though for your use case :+1: cc/ @hellojeanpierre


Thanks for calling this out. There isn’t really a strong reason to have a fallback with an app name in a push notification, so most likely it will be removed.


Thanks Intercom Team! any ETA on the update?