Apps within 'private' Notes



I’ve recently only started with Intercom, but I am looking to build an app that will add text templates to our internal notes on a conversation. Is this at all possible?


Hey @ajones - nothing of the sort yet. Our Messenger Framework focusses on functionality within the Messenger with a focus therefore on end users, as opposed to teammates. It’s something we’re exploring however, so if you have any use case or more details, I’d love to hear :wink: