Can't se the messenger

Greetings everyone! I’m trying to install the messenger with just the javascript snippet in a Django website. I’ve already disabled all ad blockers and everything, but I keep seeing errors in the javascript console about some undefined variables, and this POST error:

POST https://api-iam.intercom.io/messenger/web/ping net::ERR_CONNECTION_REFUSED

Is there something easy I’m missing? Thanks for all the help!

Best regards

Hey there :wave: I’m Donal one of the Support Engineers here at Intercom.

Generally this errror could mean a few things; Some sort of misconfiguration with your browser settings; your firewall settings or your internet connection.

If you want to send a quick message to use on Intercom (team@intercom.io) myself or one of my colleagues can speak with you about taking some steps to try and resolve this.

Thank you very much, I’ve just written an email