I often have messages coming in from newly created leads, but that correspond to an existing user. This needs to be consolidated. There is a route in the public API that allows to do exactly that. So, I’m using postman to complete this.
Now, I want to give admin people the possibility to do this as well. Postman is too complicated for this. I would like to offer them the possibility to achieve this consolidation from within the Intercom user interface.
Any ideas on how this can be achieved? Thanks.