Customer Support Back Office Integration

Is there a way to seamlessly integrate support side of Intercom solution in custom systems? Intercom fits perfectly into customer facing part with all its styling and theming. I’m wondering whether the same level of integration is somehow available for support users who reside on an opposite side of these affairs. There is need to integrate customer support functionality, but this should in-product feature for both parties: customer and support team so that later doesn’t need to leave service portal and switch to Intercom back and forth.

This might be a silly question, but I haven’t succeeded to find quick answer.

Thanks in advance!