Error installing cordova-intercom@8.0.0 with cordova-ios

Hi there,

I’m installing cordova-intercom@8.0.0, everything works with Android but ios get error.

The error happens when run:
$ cordova platform add ios

To reproduce you need instal:
cordova: 9.0.0
cordova-ios: 5.0.1

  1. Clear plugins and platforms
  2. Add the cordova-intercom: $ cordova plugin add cordova-plugin-intercom --save
  3. run: $ cordova platform add ios

so, you get the error.

What solution I found?

If I install the cordova-intercom version 7.1.1 everything works :slightly_smiling_face:, the platform ios is ok to chat in Intercom.


  "devDependencies": {
    "cordova-plugin-battery-status": "~1.2.4",
    "cordova-plugin-camera": "~2.4.1",
    "cordova-plugin-device": "~1.1.6",
    "cordova-plugin-dialogs": "~1.3.3",
    "cordova-plugin-file": "4.3.3",
    "cordova-plugin-geolocation": "~2.4.3",
    "cordova-plugin-globalization": "~1.0.7",
    "cordova-plugin-inappbrowser": "~1.7.1",
    "cordova-plugin-media-capture": "~1.4.3",
    "cordova-plugin-network-information": "~1.3.3",
    "cordova-plugin-vibration": "~2.1.5"
  "cordova": {
    "plugins": {
      "cordova-plugin-battery-status": {},
      "cordova-plugin-camera": {},
      "cordova-plugin-media-capture": {
      "cordova-plugin-device": {},
      "cordova-plugin-dialogs": {},
      "cordova-plugin-file": {},
      "cordova-plugin-geolocation": {},
      "cordova-plugin-globalization": {},
      "cordova-plugin-inappbrowser": {},
      "cordova-plugin-network-information": {},
      "cordova-plugin-vibration": {},
      "cordova-plugin-intercom": {}
    "platforms": [
  "dependencies": {
    "cordova-ios": "^5.0.1",
    "cordova-plugin-intercom": "8.0.0"

Is it an issue? What I did wrong?

Hey! Just to be sure, are you explicitly removing the plug in with cordova plugin rm cordova-plugin-intercom ?

Do you think you’d be able to write into our support team? You can contact us through our messenger at or by writing into Our Support Engineers will be able to help you out there!


After get the error, the work around was to use the 7.1.1 version, to change to this version I did below steps:

  1. manually delete the folders /plugins and /platforms
  2. change the cordova-plugin-intercom version in package.json to 7.1.1
  3. add the ios platform again, so everything works.

I send a message to intercom team by chat, they sent me the 8.0.0 change log, but I already had seen.

Did you reproduce the above steps?

thank you for answer me.


We are experiencing exactly the same issue on the same cordova and cordova-ios version:

Failed to install 'cordova-plugin-intercom': Error: pod: Command failed with exit code 1 at ChildProcess.whenDone (/Users/sam/myagent/_work/3/s/node_modules/cordova-common/src/superspawn.js:135:23) at ChildProcess.emit (events.js:210:5) at maybeClose (internal/child_process.js:1021:16) at Socket.<anonymous> (internal/child_process.js:430:11) at Socket.emit (events.js:210:5) at Pipe.<anonymous> (net.js:658:12)

Would love to know whether this is something we can solve by ourselves

I could not solve this problem so I keep in 7.1.1 version where everything works.

We have the same build issue, but it also happens with version 7.1.1

On top, we need to specify manually the Intercom pod in the config.xml else the pos is missing from the project.
With it added, we still get the failed with exit code 1