Not sure if this would be an Apps question or just a general Intercom API question…
Our marketers use Google Analytics as their home base for info about how our site is doing. As far as I can tell, there’s no official Intercom integration with G.A. I can picture listening for Intercom events and responding by sending events to G.A. but I haven’t gone very far down that rabbit hole. I’m curious whether anyone has already engineered a solution.
At a minimum, I’d like to be able to setup an advanced segment in G.A. for sessions that included interaction with Intercom. I’d also like to know which pages on the site prompt interaction with Intercom, conversion rates on Intercom related goals, etc. If a team member could click a button during a conversation and have that result in an event being communicated to G.A. that would be even better, but that may be asking for too much.
If anybody has come up with a solution, I’d love to hear it.