High Latency on Facebook Integration Messages

For the last 2 weeks we have been experiencing a 10 minute lag on receiving messages from the Facebook page integrations we have set up for 2 of our Intercom workspaces.

Intercom support said they are now ‘polling’ for new messages every 6-10 minutes when webhooks fail but we are only experiencing this issue on 2 of the workspaces we manage.

Is anyone else experiencing this?