In accurate Results on Post Request conversation/search

Hi There,

I’m testing out the conversations/search endpoint on Postman. I wanted to review the response data before developing an app and have run into a snag.

Query Details are as follows:

Authorization set to Bearer Token with the appropriate 60-character string
Accept: application/json
Intercom-Version: 2.0
Content-Type: application/json


 "query":  {
    "operator": "AND",
    "value": [
        "field": "",
        "operator": "=",
        "value": ""
        "field": "open",
        "operator": "=",
        "value": true

The response returned is as follows:

    "type": "conversation.list",
    "pages": {
        "type": "pages",
        "page": 1,
        "per_page": 150,
        "total_pages": 0
    "total_count": 0,
    "conversations": []

The response suggests that we have no open conversations from that email, however, looking at our inbox I know this is not true.

Am I not understanding the query correctly? I am attempting to look for all open conversations from our email

Any guidance or assistance would be appreciated.

Hey @Sean_Mc_Ternan :wave:

I believe the issue here is because if this is a contact, the contact object within the author object of the source object (see the Conversation Model for more) has no email. It only has a type and the Intercom-given id of the contact. Can you try with and see if it works?