Initialize endpoint - button action URLs incorrectly encoding & as &

In our initialize endpoint, we return a URL like https://example.com/path?foo=123&bar=123

For some reason, this is being transformed into: https://example.com/path?foo=123&bar=123

This transformation/encoding is incorrect, and this effectively breaks our integration.

We saw this for the first time in the past 24h, and it’s impacting hundreds of our mutual customers. Please resolve ASAP.

1 Like

@andrew Thank you for reporting this! We are a customer of both Intercom + Canny and just launched this functionality on our production site.

@Intercom product team - can you please prioritize this issue.

Hey @andrew and @Matthew_Attou - we got wind of this one yesterday and fixed it urgently. Should all be good now :tada: