we are interested in integrating Intercom with our Lead gen system.
Use case : we track our visitors and customers on our site. Our Lead gen system scores every visitors based on his past history.
We would like our agents to prioritize and script our conversations based on these scores in Intercom.
The scores, scripting etc are accessible via our api, and we have some dev skills.
- how do we integrate Intercom with 3rd party systems
- can the Intercom agent UI be extended to show some of this 3rd party CRM data
- could you point to some of the relevant developers guide