I read here -> https://console.bluemix.net/docs/services/assistant/deploy-intercom.html that IBM Watson Assistant can be integrated with Intercom.
I currently use Watson Assistant as the “brain” and “dialog engine” for different channels sources, including not only Web, but also Google Home and Alexa Devices. I will like to known if I can improve the Web Channel using Intercom, and include also the “transfer” to human agents if my bot has not the correct answer, but not sure about understanding what can be done exactly with this integration, would like to known more before investing on a Intercom account or on development.
Intercom currently have Answer Bots… Can I integrate the dialog of the answer bot with the logic and dialog flow of my Watson Assistant ? I am not sure if the integration is also possible on this point, so I can take adventage of the rich features of the messenger, or on the other way, I need to have my own interface to watson assistant (ie botkit), and what the integration allows me is just a tranfer to an human (to an teammenber of Intercom).
Can someone please explain me the possibilities of the integration points between IBM Watson Assistant and Intercom ? Thks !