Intercom down in Southest Asia?

We have been using Intercom for years so far but recently we got a serious problem as many customers of us (mostly from southeast Asia) cannot reach us Intercom Live chat.

Either we cannot reach Intercom inter chat live chat support.

I have seen some companies are leaving Intercom because of this issue. So are there any solutions for this or should we look for an alternative service?

Thank you for your attention!