Intercom Push Notifications aren't displayed

#1

Hi there :wave:

We faced a problem of showing push notifications from Intercom on Android when the app is closed. We’re using React Native, we are able to integrate a native code if needed.

Through logcat we got that a message is received, but
Background messages will only work if the message priority is set to 'high'

How can we fix it?

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#2

Hi there :wave:

Danielle from the Intercom support team here!

When you mention that the mobile app is closed, does this mean that you currently have the mobile app open but just backgrounded or is it fully closed?

The mobile app will need to be open on the end user’s phone in order for push notifications to come through - it can be backgrounded but if it is fully closed out these won’t come through.

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#3

Yes, I meant that app is fully closed. Right know a device receives the message, but to consider it as a push notification this one should be in a special format

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#4

Hi there :wave:

Is it possible to add this point to the documentation that an app that using Intercom can’t receive push notifications from Intercom when the is close?

It’d be really helpful :pray:

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