Intercom Timing out

Hi! We have an issue with the intercom messenger where it is not loading for only one particular client and is receiving this error on the browser:

POST https://api-iam.intercom.io/messenger/web/ping
net::ERR_CONNECTION_REFUSED

When I looked further into it I found out that the endpoint is timing out with a 504 error, and this is only happening for one of our clients. Any idea what could be happening?

Hey there, welcome to the forum!

Generally this error could mean a few things; Possibly a misconfiguration with your browser settings; your firewall settings or your internet connection.

If you want to send a quick message to us on Intercom (team@intercom.io) one of my colleagues can speak with you about taking some steps to try and resolve this.