Jumping to specific paths (if condition)


I’m trying to build a decision tree and I’d like to know if is possible to jump to specific path based on specific condicions (custom attributes).

For example:
[bot] Hi. Do you need help? [yes] [no]
[user] Yes

if user.service is “down” then
[bot] I’m checking that your service is down.
[bot: redirect to path C]

if user.service is “on” then
[bot] Ok. I’m gonna help you.
[bot: redirect to another path D]

Anyone have done it before?


Answer from Annie on Intercom chat:

At the moment you’re not able to have a follow-up action send someone to a different bot path.

Happy to put that in as a feature request with my team!