Open two chat windows


Is it possible to open two Messenger windows? I would like users have the possibility If there is already a chat session opened, a new one would be initiated


Hey Francisco :wave:

Eric here from the Intercom Support team!

It’s currently only possible to have one Messenger window open as part of your installation. Customers can already open multiple conversations by clicking on the New conversation button in the Messenger, then navigate between them in their conversations list.

That being said, I’d love to hear a bit more about your use case here!


Hi Eric,

I am working on an enhancement for Hearts on Fire, and they require that a new chat window will open when a user reserves a product using a modal window. If there is already a chat session opened, a new one will be initiated.

Thanks in advance for your help.


Thanks for your patience here, Francisco - we’ve been down to a skeleton crew over the holidays, hence the delay in my reply.

Opening multiple windows is not something we currently support, but I’d be happy to pass on your feedback to our product team!