I am looking for an easy way to trigger a persistent custom bot flow and not having much luck. I recognize that Intercom has been built to avoid this exact use case (a generic, persistent message), but hopefully someone will a solution for our use case.
We offer pet owners a vet support service via chat or call. When they click our vet support button, I would like to ask 2-3 simple questions to determine the urgency of the question and determine whether or not they should be re-routed to call us directly or they can continue on with the chat request. These questions are necessary for any question and it will help us ensure urgent, severe issues are redirected to the appropriate veterinary resource.
The challenge I am finding is that our custom bot flow is only shown once and after the user’s criteria change (ie. multiple web sessions), they won’t get the bot flow.
I have tried setting up event triggers and just duplicating the bot based on number of clicks (vet-support = 1 then fire bot =1, vet support = 2 then fire bot =2, etc.) but it’s clumsy workaround and it isn’t working reliably.
Any thoughts? Other user attributes I could consider so that it would trigger each time the user clicked our button? Any 3rd party apps that could be useful?