POST conversation/search cannot search by author email

Hello, provided a valid email address, I’m trying to pull all conversations associated with the email address.

a POST to conversation/search with the following query should do the trick:

 "query":  {
    "field": "",
    "operator": "=",
    "value": ""

But it always returns an empty value whenever you provide a full email address.

If I changed value to “” (a partial email address) it would find the conversations.

Is there a way to search for conversations with a complete/exact email address?

The only alternative I can come up with is to do a contact/search for email, get all of the contact IDs from the results, and then do a conversation/search with multiple conditions one for each That works, but it is an extra query and it seems like should work but it does not.

Any ideas?


Looks like a bug to me, = should be equal.


Hey @chadhutchins - yeah, totally sounds like a bug. Can you message in via our Messenger with an example request/payload and the response, plus the time you took this and with what app package and workspace the Access Token is associated to? We can then get a better sense of what’s going on and keep you informed too. Cheers :raised_hands:

Thanks for following up on this!

@zach I’ll work on getting that to you by the end of the week.

@zach Hi Zach, I sent you a direct message with the details. Let me know if you need anything else. Thanks!

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