Hello Zach, thanks for the update.
Your workaround is great for the ‘freemium / paying customer’ workflow and probably for many B2C projects.
However, it won’t be that nice in our case. To make it simple: we (and some of the Intercom customers that might use our app) have 2 kinds or Users - managers and operators - that are working in the same organization. Our Messenger Home App contains the ‘billing’ section of the organization. Operators should not, and will never access this app.
As it’s important for managers, it will be the first app under the conversation app. But for operators, the most important app is the ‘search into documentation’ app. So having a placeholder between conversation and search will be detrimental.
And I don’t even speak of the feeling of the operator. “Hello, I’m a placeholder and here your manager can sees stuff. Not you. Too bad !”
In the end, we just need to be able to ‘not show’ a Messenger Home App for team members that are not concerned. Does it feels like a legit request ?