We have a process that users get us to do all the time, we’d like to allow the to do this themselves in messenger. We have an app built that works great but we’re stuck on what happens at the end of the process. Right now, they complete this “lookup” and are shown information then … what should happen next? What is seen currently is that once you do the lookup, you just see those previous results continually - you don’t ever see the initial view again. Support had mentioned to put a submit action button on the /submit canvas response, but that doesn’t seem to do anything.
How can I get the user to loop back every time this tool is used or opened to the initial view?