Users not updated in Intercom dashboard after login

we’ve Integrated Intercom in our react-native application through https://github.com/tinycreative/react-native-intercom everything is working as expected and I can send/receive push notification.

The problem, however, is that when the user log in the data doesn’t get updated in Intercom dashboard. The same problem happens when I log in with another user, the old user will be marked active even though I called `Intercom.logout()

any ideas are appreciated.

Hello there! Kayvan from Intercom customer support here. Would you mind writing in to Intercom with this issue? What we can do is have our Support Engineers take a look to see if they can spot the issue on our end. We would need you write in while logged into your workspace. We can then access your workspace data to help troubleshoot. Looking forward to hearing from you!