I have made some changes to our live-canvas implementation.
When reloading my conversation in Intercom, I see one card reloading the live canvas and now displaying the updated design while another card did not appear to update the canvas (this was the more recent / aka “younger” card/canvas) and was still showing the old design.
Additionally: We are showing a slightly different content of our live-canvas to a Intercom teammember vs. to the user.
I’m currently checking if the user object is present in my request. This works fine most of the time. However sometimes my teammembers get the design for a user. I assume this might be a caching issue as well?
Would anyone be able to shed some light on how this works? Also, I have to manually refresh the page or reload the conversation for the live-canvas to update. It that intentional?