I have set up Zapier to create (or update) leads on Intercom when a new form entry is submitted, however I need to then use (I presume) Webhooks on Zapier to send a message from said lead to Intercom as an inbound conversation.
I don’t even know where to start with this; can anyone give me any pointers?
So far, I’ve set up Zapier with the following…
From speaking with Intercom, Zapier cannot create an incoming message on a lead’s profile, it must be on a user; to have it created from the lead it must be done using the REST API
Any help appreciated - I hope the above makes sense