Skip to main content
Answered

What is the Root cause column?

  • November 27, 2024
  • 2 replies
  • 15 views
B

Hi there!

 

Would anyone happen to know what this refers to?

 

Best answer by Milan

Hey ​@Blue Flag , it seems like “Support Request” is the name of the ticket and “Root cause” is its attribute. That is the predefined ticket in Intercom and you have probably set it live. 

 

 

View original
    Joseph S.
    1 person likes this
    • Joseph S.
      Joseph S.
    Did this topic help you find an answer to your question?

    2 replies

    Milan
    Expert User ✨
    Forum|alt.badge.img+5
    • Milan
    • Top Expert
    • 306 replies
    • Answer
    • November 27, 2024

    Hey ​@Blue Flag , it seems like “Support Request” is the name of the ticket and “Root cause” is its attribute. That is the predefined ticket in Intercom and you have probably set it live. 

     

     

    Intercom certified partner | Sovaolo.com
    Nur Nahid
    Super User ✨
    Forum|alt.badge.img+3
    • Nur Nahid
    • Super User ✨
    • 95 replies
    • November 27, 2024

    Hi ​@Blue Flag, Root cause is an attribute of the ticket

    Nur Nahid
    mateusz.leszkiewicz
    1 person likes this
    • mateusz.leszkiewicz
      mateusz.leszkiewicz

    Reply


    Most helpful members this week

    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings