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Dear community,

  • May 5, 2022
  • 1 reply
  • 27 views

Dear community,

 

I need to create a workflow that, whenever I receive a new conversation rating, it automatically inserts a new row into a online sheet containg the data of that conversation rating:

 

Conversation id, conversation rating, conversation rating remark.

 

I want to do that automatically, in real time. Sadly I don't know how to do that. Initially I thought in doing it via webhook, but I didn't find a place to setup it inside my Intercom.

 

Can someone help me and tell me which is the best way to get this need done?

 

If possible, I'd like avoid using 3rd party apps, like Zapier or Integromat.

 

Hope to hear from you soon,

Kind regards,

Rodrigo.

1 reply

  • New Participant
  • 1 reply
  • May 8, 2022

Last I checked intercom's api on converation handling was limited so in my case where I wanted to know when a conversation unsnoozes I ended up capturing (via Zapier though) when an email was sent to my mailbox with certain attributes (from: intercom, subject: contains unsnoozes, etc). Oversimplifying the approach but you should get the idea. HTH.


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