Hi everyone!
New Intercom user here. Any tips, tricks or resources that you recommend I use as I'm navigating the product and setting everything up for the first time?
I've already uploaded a list of our users, added the JS snippet to the product and set-up the Messenger tool. My next phase is looking at using the existing tags and creating some new ones so we can trigger the right messages for when we have net-new or returning users log in to our platform.
I'm thinking of using:
- Post for the Welcome message
- Product tours for onboarding net-new users
- + setting up a Series for those who created an account but didn't add their credit card info (which will include a custom tag).
Thanks!
Sabrina