One of the things I'm most excited about with the IC forum is learning how everyone uses intercom for their orgs!
I thought it would be cool to have a place to share any particularly neat tricks or workarounds your team implements.
For example!
No Brainer Resolution Bots
Common resolution bots almost all orgs can use:
- Reset Password
- Adding Users
- Updating Credit Card/Billing Information
- Updating your Email Address/Contact Info
Team AFK Notice
My support team meets weekly to brief on the latest updates and common issues.
Our customers are very used to our instant availability, and so we needed a way to let them know when we stepped away.
You could use a bot and strategically turn it off and on, but I found it works best to temporarily alter your welcome message, and then set it back again:
With the advent of the new beta Special Notice, we can take the same approach and turn it off and on again, very much hoping it stays around!